Last Updated: 27 October 2026
JJS Services ("we", "us", or "our") is a South African business providing solar energy solutions, customer consultations, installation assessments, and related services.
We respect your privacy and are committed to handling personal information responsibly and in accordance with South Africa's Protection of Personal Information Act, 4 of 2013 ("POPIA").
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:
Submit an enquiry through our Facebook or Instagram advertisements.
Complete one of our online solar assessment forms.
Visit our website or contact us electronically.
Communicate with us by telephone, WhatsApp, or email.
Request a consultation, site assessment, or quotation.
Use our services.
By submitting an enquiry, you request that JJS Services process the information necessary to respond to your request. Where consent is required for particular processing or communications, we will request it separately.
When you submit a solar enquiry or interact with JJS Services, we may collect the following information:
Personal and contact information
Full name.
Telephone number.
Email address, where provided.
Property suburb or general location.
Solar assessment information
Approximate monthly electricity bill.
Reasons for considering solar energy.
Solar installation requirements.
Preferred installation timeframe.
Preferred payment method.
Property ownership or installation authorization.
Additional information you voluntarily provide about electricity consumption and household requirements.
Customer enquiry and service records
Enquiry dates and communication history.
Appointment and site-assessment requests.
Consultation notes.
Quotations and service preferences.
Follow-up activity and customer responses.
We aim to collect only the information reasonably necessary for the relevant enquiry or service.
We do not require identity documents, bank statements, credit reports, or detailed financial records through our initial Facebook lead forms.
If additional information becomes necessary for an installation or financing application, we will explain what is required and how it will be handled.
We collect personal information through:
Facebook and Instagram Lead Forms.
Online contact and solar assessment forms.
Direct telephone conversations.
WhatsApp and email communications.
Customer consultation and appointment requests.
Information customers voluntarily provide during service enquiries.
Where information is collected through Meta platforms, the relevant Meta privacy terms may also apply.
How Your Enquiry Information Is Managed
When you submit an enquiry through a JJS Services Facebook or Instagram advertisement, your information may be transferred to our customer relationship management (CRM) system.
Step 1 — Enquiry Collection
Meta Facebook and Instagram Lead Forms collect the contact details and solar requirements that you voluntarily submit.
Step 2 — Customer Enquiry Management
HighLevel CRM is used to organize your information, manage enquiries, record communications, and assist JJS Services with consultations, appointments, and quotations.
Step 3 — Authorized Access
Authorized JJS Services representatives and ClientFlowMedia personnel assisting with CRM administration may access relevant information where necessary to provide the requested services.
Personal information may be processed internationally, subject to applicable POPIA requirements and safeguards.
JJS Services does not claim that customer information is stored exclusively in South Africa.
JJS Services processes personal information for legitimate business purposes and other applicable lawful grounds under POPIA.
These purposes include:
Responding to solar installation enquiries.
Understanding customers' preliminary energy requirements.
Discussing suitable solar products and services.
Arranging consultations and site assessments.
Preparing and following up on quotations.
Managing customer appointments and service requests.
Maintaining customer enquiry and service records.
Improving customer service and internal business processes.
Complying with applicable legal obligations.
We will not use personal information for unrelated purposes without an appropriate legal basis.
JJS Services processes personal information for legitimate business purposes and other applicable lawful grounds under POPIA.
These purposes include:
Responding to solar installation enquiries.
Understanding customers' preliminary energy requirements.
Discussing suitable solar products and services.
Arranging consultations and site assessments.
Preparing and following up on quotations.
Managing customer appointments and service requests.
Maintaining customer enquiry and service records.
Improving customer service and internal business processes.
Complying with applicable legal obligations.
We will not use personal information for unrelated purposes without an appropriate legal basis.
JJS Services may advertise its products and services through Facebook and Instagram.
When you complete one of our lead forms, the information you submit may be transferred into our customer relationship management system.
This enables us to:
Record your enquiry.
Review your solar requirements.
Organize relevant customer information.
Contact you about the products or services you requested.
Arrange appointments and consultations.
Maintain an appropriate record of communications.
Submitting a lead form does not automatically constitute approval for a solar installation, guarantee financing, or create a binding purchase agreement.
JJS Services may contact customers through telephone calls, email, or WhatsApp in connection with their requested enquiries and services.
Where enabled, automated systems may assist with:
Acknowledging enquiries.
Requesting additional information.
Providing appointment information.
Sending relevant follow-up messages.
Notifying staff members about customer requests.
Automated WhatsApp communications will only be used where the necessary permissions, messaging rules, and legal requirements have been satisfied.
We distinguish communications related to a customer's requested service from optional promotional or direct-marketing communications.
Where consent is required for direct marketing, we will obtain it appropriately.
You may request that we stop sending optional marketing communications by contacting us or using the available opt-out mechanism.
JJS Services uses authorized third-party service providers to assist with advertising, enquiry management, communications, and business administration.
These may include:
ClientFlowMedia
ClientFlowMedia is a Netherlands-based digital marketing and customer management service provider assisting JJS Services with:
Facebook advertising management.
Lead collection and organization.
Customer relationship management configuration.
Workflow automation.
Appointment and enquiry tracking.
Marketing performance reporting.
HighLevel
HighLevel provides customer relationship management and automation technology used to organize and manage enquiries, communications, appointments, and related business records.
Meta Platforms
Meta provides Facebook and Instagram advertising services through which customers may voluntarily submit enquiries.
Other service providers may be used where reasonably necessary for the services requested.
JJS Services will take appropriate steps to ensure that service providers process personal information only for authorized purposes and subject to applicable confidentiality, security, and data-protection obligations.
We do not sell customers' personal information to unrelated data brokers.
Some personal information may be accessed, stored, or processed outside South Africa.
For example, ClientFlowMedia operates from the Netherlands, and our technology providers may use infrastructure in other countries.
Where personal information is transferred internationally, JJS Services will take steps to ensure that the transfer complies with Section 72 of POPIA and other applicable legal requirements.
Depending on the circumstances, this may involve appropriate contractual protections, applicable legal grounds, and safeguards for the personal information being processed.
We do not represent that all customer information is stored exclusively in South Africa.
JJS Services recognizes the importance of protecting customer information against unauthorized access, loss, misuse, alteration, and disclosure.
We aim to use reasonable technical and organizational security measures appropriate to the nature of the information and risks involved.
These may include appropriate account-access controls, restricted user permissions, staff confidentiality requirements, and security features provided by authorized technology providers.
No electronic storage or communication system can be guaranteed to be completely secure.
We do not guarantee that all systems are risk-free or make unsupported claims about specific encryption standards or certifications.
JJS Services retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet applicable legal obligations, resolve disputes, and maintain appropriate business records.
When information is no longer required and no lawful reason for continued retention applies, it will be deleted, destroyed, or de-identified in accordance with applicable requirements and our implemented procedures.
We do not claim that all enquiries are automatically deleted after a fixed number of days.
Customers may contact us to enquire about the retention of their information or request deletion where applicable.
Subject to applicable legal requirements and limitations, you may have the right to:
Ask whether JJS Services holds personal information about you.
Request access to personal information held about you.
Request correction of inaccurate, incomplete, or outdated information.
Request deletion or destruction of information where the applicable legal requirements are met.
Object to certain processing of your information.
Withdraw consent where consent is the basis for processing, subject to lawful limitations.
Object to unsolicited direct marketing.
Lodge a complaint with South Africa's Information Regulator.
To exercise any of these rights, contact JJS Services using the details below.
We may need to verify your identity before fulfilling certain requests to protect personal information against unauthorized disclosure.
If you believe your personal information has been processed unlawfully, you may contact South Africa's Information Regulator.
Website: https://inforegulator.org.za/
The Information Regulator is responsible for oversight of POPIA and related information-protection matters in South Africa.
Our website and service providers may use essential technologies required for normal website functionality.
If analytics, advertising pixels, or other tracking technologies are introduced, we will provide the relevant disclosures and obtain consent where required by applicable law.
Information collected through Facebook and Instagram may also be subject to Meta's own privacy practices.
We do not claim to use tracking technologies that have not actually been implemented.
JJS Services may update this Privacy Policy when its services, processing practices, legal obligations, or technology providers change.
The latest version will be made available on this page, with the updated effective date displayed above.
Material changes will be communicated where required by applicable law.
If you have questions regarding this Privacy Policy or how JJS Services handles personal information, please contact:
Business Name: JJS Services
Business Location: Gauteng, South Africa
Business Email: [email protected]
Business Telephone: +27 66 047 8859
Information Officer / Privacy Contact: +27 66 047 8859
For enquiries concerning advertising and CRM services provided on behalf of JJS Services, ClientFlowMedia may assist with directing the request to the appropriate JJS Services representative.
Requests regarding JJS Services customer information should be addressed to JJS Services using the contact information above.
JJS Services — Your Privacy Matters.
We are committed to handling customer enquiries responsibly, transparently, and in accordance with applicable South African data-protection requirements.